Order replacement parts

To order replacement parts or accessories for your Rationel windows or doors, please complete the form below.

We want to give you the best possible service, and therefore it is important that we get all relevant information to ensure we can quickly identify the parts you require.

1Order number and reason for claim

2Attach documentation

3Customer information and site address

- Are you a professional or private customer?*
- Er du professionel eller privatkunde?*
- Home Owner
- Enter order and position number
- Ordrenummer
  Use only numbers
- Positionsnummer
  Use only numbers
- What would you like to order?*
- Emnefelt*
- Beskriv løsdele*
- Where can I find the order and position number?
- You will find the order and position number in the spacer bar between the glass panes. The two numbers are separated by a slash and usually appear as one of the first or last in the text string. See top two image examples.
  The Order and position number can also be seen on a silver sticker, which is located in the frame when the unit is in the open position. See bottom image example.
  
  Note: On units without glass, the order and position number can only be found on a label in the frame.
  If you can not identify the order number, take a picture of the entire text string and attach this as documentation.
- Image example 1 >
  
  Image example 2 >
  
  Image example 3 >

- Customer information*
- Virksomhedsnavn*
- Adresse*
  Street Address Address Line 2 City Floor ZIP / Postal Code Country
- State*
- Kontaktperson*
  First Last
- Telefonnummer*
- E-mail*
  Emailadresse Gentag emailadresse
- Delivery address*
- Monteringsadresse samme som kundeoplysninger
  - Fill in with the same information as above
- Adresse*
  Street Address Address Line 2 City Floor ZIP / Postal Code Country
- State*
- Contact person*
  First Last
- Telefonnummer*
- E-mail*
  Emailadresse Gentag emailadresse
- Invoice Information*
- Er du professionel eller privatkunde?*
- Privacy policy, terms and conditions*
- Consent*
  I agree to the privacy policy*
  I understand that Rationel Windows and Dovista Group as well as Rationel authorized distributors must process and follow up on my telephone, email and messenger inquiries, as well as that at the end of the process I can receive a request for evaluation of my experience with Rationel Windows. Your data is stored and processed in accordance with the applicable Rationel Windows Privacy Policy.
- Consent*
  I have read and understand the Terms and conditions*
- Delivery address?
- If you would like the items delivered to an alternative address to the one entered in the customer information section, please provide a delivery address here.
Phone
This field is for validation purposes and should be left unchanged.

Order replacement parts

Are you a professional or private customer?*

Enter order and position number

What would you like to order?*

Where can I find the order and position number?

Attach files*

What should I attach?

Customer information*

Delivery address*

Invoice Information*

Privacy policy, terms and conditions*

Delivery address?

NOTE!

Order replacement parts

Are you a professional or private customer?*

Enter order and position number

What would you like to order?*

Where can I find the order and position number?

Attach files*

What should I attach?

Customer information*

Delivery address*

Invoice Information*

Privacy policy, terms and conditions*

Delivery address?

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