Make a warranty claim

To submit a warranty claim, please complete the form below.

To provide you with the best possible service, it is important for us to collect all the relevant information including documentation and images.

You can check the warranty terms here.

For assistance creating a warranty claim please follow the step-by-step instructions in this video.

See video

If a warranty claim is already registered, please refer to the email sent to you with a ticket reference number and our contact details. We will correspond with you on that ticket to proceed forward with your enquiry.

1Order number and reason for claim

2Attach documentation

3Customer information and site address

- Are you a professional or private customer?*
- Er du professionel eller privatkunde?*
- Home Owner
- Enter order and position number*
- Ordrenummer*
  Use only numbers
- Positionsnummer*
  Use only numbers
- Describe the reason for the claim. Please add any additional unit positions needing service.*
- Emnefelt*
- Beskriv reklamationsårsag*
- Where can I find the order and position number?
- You will find the order and position number in the spacer bar between the glass panes. The two numbers are separated by a slash and usually appear as one of the first or last in the text string. See top two image examples.
  The Order and position number can also be seen on a silver sticker, which is located in the frame when the unit is in the open position. See bottom image example.
  
  Note: On units without glass, the order and position number can only be found on a label in the frame.
  If you can not identify the order number, take a picture of the entire text string and attach this as documentation.
- Image example 1 >
  
  Image example 2 >
  
  Image example 3 >

- Customer information*
- Virksomhedsnavn*
- Adresse*
  Street Address Address Line 2 City Floor ZIP / Postal Code Country
- State*
- Kontaktperson*
  First Last
- Telefonnummer*
- E-mail*
  Emailadresse Gentag emailadresse
- Site address*
- Monteringsadresse samme som kundeoplysninger
  - Fill in with the same information as above
- Adresse*
  Street Address Address Line 2 City Floor ZIP / Postal Code Country
- State*
- Contact person*
  First Last
- Telefonnummer*
- E-mail*
  Emailadresse Gentag emailadresse
- Privacy policy, terms and conditions*
- Consent*
  I agree to the privacy policy*
  I understand that Rationel Windows and Dovista Group as well as Rationel authorized distributors must process and follow up on my telephone, email and messenger inquiries, as well as that at the end of the process I can receive a request for evaluation of my experience with Rationel Windows. Your data is stored and processed in accordance with the applicable Rationel Windows Privacy Policy.
- Consent*
  I have read and understand the Terms and conditions of warranty*
- Site address?
- If the windows and doors are installed at an address or site different to the address you have written within the customer information section, please provide the address where the elements are installed under Site address.
Comments
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Make a warranty claim

Are you a professional or private customer?*

Enter order and position number*

Describe the reason for the claim. Please add any additional unit positions needing service.*

Where can I find the order and position number?

Attach files*

What should I attach?

Customer information*

Site address*

Privacy policy, terms and conditions*

Site address?

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